TD Bank Group Newsroom
TD thanks customers for the recognition
TORONTO, August 5, 2014 – Thanks to its customers, TD Canada Trust has again been recognized by J.D. Power as the “Highest in Customer Satisfaction among the Big Five Retail Banks.”1 This recognition from customers is in addition to previous awards including the Ipsos Best Banking Award in Customer Service Excellence among the Big 5 Banks2 and the Reader's Digest Most Trusted BrandTM Award for Bank/Trust Company.
"This recognition is meaningful because it comes from our customers," says Tim Hockey, President and CEO, TD Canada Trust. "We've built our brand on service and convenience and this demonstrates that our strategy is working and that our customers can feel the difference."
“Our customers are why we’re in the business of banking and we know they’re behind any award we receive,” adds Hockey. "We are so thankful to our customers for this acknowledgement – and for choosing to bank with us. We recently said a big #TDThanksYou to our customers as an appreciation event and we’re elated to have another opportunity to let them know how much we appreciate them.”
On July 25 at 2:00 p.m. ET, TD greeted thousands of customers across Canada with special thank you surprises in branches, online and by phone. ATMs were also part of the customer thanking experience, as an Automated Thanking MachineTM, delivered a few personalized life-changing moments to some customers in four local branches. A special #TDThanksyou video captured the surprise experience.
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About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-winning service and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.
For more information, please contact:
Meghan Thomas, TD Bank Group
Sandra De Carvalho
1TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2014 Canadian Retail Banking Customer Satisfaction StudiesSM. 2014 study based on 17,183 total responses and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014. Your experiences may vary. Visit jdpower.com
2 2013 Ipsos Best Banking Awards were based on quarterly Customer Service Index (CSI) survey results, with an annual sample size of approximately 45,000 completed questionnaires yielding around 69,000 financial institution ratings nationally.
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