Temporary pilot will reserve first opening hour in branches for populations with greater health risk, to assist with urgent in-person banking needs only

TORONTO, March 25, 2020 /CNW/ - To help keep customers, colleagues and communities safe, TD  encourages Canadians to bank digitally and avoid coming into branches. For urgent matters that require in-person assistance, TD will dedicate the first opening hour to serve seniors, those who need extra assistance and populations with greater health risk.

"The TD brand was built on our commitment to convenient banking, legendary experiences and advice that increases financial confidence.  However, in these unprecedented times, for the first time in our history, we must ask our customers to avoid coming in – for their protection and for the safety of our colleagues and communities," said Andrew Pilkington, EVP Branch Banking. 

"When this unfortunate situation is over, we will warmly welcome our customers back through our doors to serve and advise them in person, but for now, please bank with us online, on your mobile device, or through an ATM. It is critical that Canadians stay home as much as possible. We continue to see high traffic in our branches for matters that are not urgent, or can be done digitally or at an ATM, such as manual updates on Passbooks, confirming transactions, making cash withdrawals or exchanging foreign currency," said Pilkington.  

Over the past week, TD has temporarily curtailed its hours of operation and number of branches open, in order to help curb the spread of coronavirus. Information on closures, hours and other aspects of our response is available here: www.td.com/covid19.

"If you must visit a branch in the coming days for an urgent matter, please be aware that those at higher health risk will have exclusive access for the first hour of the day," said Pilkington.   

Additional ways to bank with us

Customers have a variety of ways to bank with TD:

• EasyWeb. Our EasyWeb online banking allows customers to bank confidently 24/7. There is no interruption of services.
  
  
• Mobile App for iPhone or Android offers flexibility to bank and conduct most banking transactions and services, from anywhere.
  
  
• ATMs are operating normally, and customers can withdraw and make deposits at their convenience.

For additional information about how to bank online anytime with EasyWeb, or through the TD app, customers can visit www.td.com/digitalhowto.

Helping you through financial uncertainty

"TD is here for you and your family during these challenging times, with flexible financial relief options including payment deferrals for mortgages and other credit products," concluded Pilkington.

TD has taken important measures to help customers during these unprecedented circumstances.  We are working with personal and small business banking customers on a case-by-case basis to provide flexible solutions to help manage through COVID-19 related challenges such as pay disruption; childcare disruption due to school closures; or those facing illness or quarantine related to COVID-19. For more information on these services, please visit www.td.com/covid19.

SOURCE TD Bank Group