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TD Thanks Customers & Colleagues for Highest Rating in Customer Satisfaction Among Big Five Canadian Retail Banks
Focused on legendary personal and connected omni-channel experiences to drive customer confidence, TD Canada Trust receives top marks in J.D. Power Study
TORONTO, May 2, 2019 /CNW/ - TD Canada Trust is proud to be named highest in overall customer satisfaction among the big five Canadian retail banks by J.D. Power in its 2019 Canada Retail Banking Satisfaction Study. This recognition reflects direct feedback from thousands of retail banking consumers who were surveyed by J.D. Power about their experiences with their retail bank.
"We're delighted to receive this recognition from our customers," said Teri Currie, Group Head, Canadian Personal Banking. "We are more focused than ever on what matters most to our customers – helping them confidently achieve their financial goals and aspirations in moments that matter."
According to the study, TD Canada Trust ranked highest in overall satisfaction, convenience and channel activities and was recognized for being customer-driven and innovative.
"As customer expectations evolve - and increase - TD is investing to deliver elevated advice and personalized, omni-channel experiences across our branch network, by phone, mobile, online banking options and through our ATM network. My heartfelt thanks to our TD colleagues across the country for everything they do to enrich the lives of our customers and communities and bring legendary experiences to life every day."
About the Canada Retail Banking Satisfaction Study
The Canada Retail Banking Satisfaction Study measures customers' satisfaction in six factors (listed in alphabetical order): channel activities; communication and advice; convenience; new account opening; problem resolution; and products and fees. Channel activities include seven subfactors (listed in alphabetical order): assisted online service; ABM; branch service; call centre service; IVR/automated phone service; mobile banking; and online banking. The study is based on responses from over 15,000 retail banking customers of Canada's largest and midsized banks regarding their experiences with their retail bank. It was fielded over two waves in June/July 2018 and January 2019.
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD" or the "Bank"). TD is the sixth largest bank in North America by branches and serves more than 25 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America's Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in TD Ameritrade; and Wholesale Banking, including TD Securities. TD also ranks among the world's leading online financial services firms, with more than 12 million active online and mobile customers. TD had $1.3 trillion in assets on January 31, 2019. The Toronto-Dominion Bank trades under the symbol "TD" on the Toronto and New York Stock Exchanges.
About J.D Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
SOURCE TD Bank Group
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